Account and Data Deletion

1. Overview

At Elispeak (“ELI”, “we”, “us”), we value your privacy and give you full control over your personal data. In accordance with Google Play Data safety requirements, the General Data Protection Regulation (GDPR), and other global privacy frameworks, you have the right to request the permanent deletion of your account and all associated personal data at any time.

This page explains:

• The steps you can take to delete your account.
• The types of data that are permanently deleted.
• The types of data we may be legally required to retain and why.
• The timelines for processing deletion requests.

2. How to Request Account Deletion

You can delete your account using either of the two methods below:

Method 1: In-App / Web Dashboard (Instant)

If you have access to your account, you can initiate immediate deletion directly from your account settings:

1. Go to the Elispeak web application at app.elispeak.com and log in.
2. Click on your profile / settings menu in the top-right corner.
3. Select Delete Account from the menu.
4. Review the confirmation prompt and confirm your choice.

Once confirmed, your account authentication credentials, active sessions, and profile data are removed immediately.

Method 2: By Email or Support Request

If you no longer have access to the app, cannot log in, or have uninstalled the application, you can submit a manual deletion request without having to reinstall the app:

1. Send an email to our support team at igo@mail.aiuxslabs.com.
2. Use the subject line: Account Deletion Request.
3. Please send the message from the email address registered with your Elispeak account so that we can verify your identity and account ownership.
4. Our privacy and support team will verify your request, delete your account and associated data, and confirm completion within 30 calendar days.

3. What Data Is Deleted

When your account is deleted, the following personal data and records are permanently erased from our active databases:

• Account Profile & Identity: Your email address, display name, profile photo, and authentication credentials (Firebase Authentication records).
• Speaking Practice History: Audio recordings, AI-generated speaking feedback, conversation transcripts, and pronunciation analysis.
• Vocabulary & Learning Progress: Saved words, flashcards, personalized learning goals, topic history, and session metrics.
• Device & Notification Identifiers: Push notification tokens (FCM/APNs), device metadata, and active authorization sessions.

Once deleted, this data cannot be recovered or restored.

4. What Data Is Retained and Why

Certain limited records cannot be deleted immediately due to statutory, financial, or security obligations:

• Financial & Transaction Records: If you purchased a paid subscription or plan, payment records (such as transaction IDs, invoice amounts, dates, and currency) processed through our payment provider (Stripe) are retained strictly to comply with legal, tax, statutory accounting, and anti-fraud requirements. We do not store raw payment card numbers.
• Aggregated / De-identified Telemetry: Anonymized usage statistics stripped of all personal identifiers may be retained for system performance analysis and service reliability monitoring. This information cannot be linked back to any individual.

5. Subscriptions and Billing Notice

Important: Deleting your Elispeak account does not automatically cancel third-party recurring subscriptions processed outside the app (such as Stripe or external payment processors).

If you have an active paid subscription, please cancel your recurring subscription in your account settings under Manage Subscription before requesting account deletion to prevent future automatic renewals.

6. Questions and Contact

If you have questions about your data, the deletion process, or need assistance exercising your privacy rights, please contact our Data Protection and Support team:

• Email: igo@mail.aiuxslabs.com
• Website: https://elispeak.com