Privacy Policy

1. Scope

This Privacy Policy explains how Elispeak (“ELI”, “we”, “us”) handles personal information when you use our website, applications, and related services.

2. Information we collect

We may collect:

• Account details such as your email address and profile information.
• Usage data such as session activity, feature interactions, and device/browser metadata.
• Payment and subscription metadata from payment providers (we do not store full card numbers).
• Support communications you send to us.
• Voice recordings and text chat inputs provided during your interactions with our AI tutors.

3. How we use information

We use information to:

• Provide and operate the service.
• Personalize and improve speaking practice experiences.
• Process subscriptions, billing, and account administration.
• Detect abuse, fraud, and security issues.
• Communicate product updates, support replies, and service notices.

4. Legal bases

Where applicable, we process personal data based on one or more legal bases, including contract performance, legitimate interests, legal obligations, and consent.

5. Cookies and analytics

We use cookies and similar technologies for core functionality, analytics, and product improvement. You can manage cookies through your browser settings.

6. Sharing of information

We may share information with trusted service providers that help us run Elispeak (for example hosting, analytics, and payment processing), under contractual safeguards. This includes third-party AI providers (such as OpenAI and Anthropic) which we use as Subprocessors to transcribe your voice and generate AI responses. We use their business APIs, which means we strictly do not allow these third-party AI providers to use your personal data to train their general models. We may also disclose information when required by law.

7. Data retention

We retain personal information only as long as needed for the purposes described in this policy, including legal, accounting, and security requirements. To comply with data minimization principles, we will automatically delete user accounts and all associated data after 24 months of inactivity.

8. Data security

We implement reasonable technical and organizational measures to protect personal information. No system is completely secure, and we cannot guarantee absolute security. In the event of a personal data breach that poses a risk to your rights, we will notify you and the relevant supervisory authorities within 72 hours of becoming aware of it.

9. International transfers

Your information may be processed in countries other than your own. When required, we use appropriate safeguards for cross-border transfers.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise your Right to Portability (data export), please email us at igo@mail.aiuxslabs.com and we will provide a copy of your data within 30 days. You can delete your account and all associated data directly from the app settings. For detailed instructions on how to delete your account and an overview of what data is removed, please visit our Account and Data Deletion page. If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection supervisory authority.

For California Residents (CCPA/CPRA): We do not sell your personal information. You have the right to request disclosure of the personal information we collect, request deletion, and opt out of any potential data sharing.

11. Children’s privacy

Elispeak is restricted to users who are at least 16 years of age. If you believe a child submitted personal information, contact us and we will investigate.

12. Changes to this policy

We may update this Privacy Policy from time to time. Material updates will be communicated as required by law. Continued use after updates means the revised policy applies.

13. Contact

Questions or privacy requests can be sent to igo@mail.aiuxslabs.com.