English for restaurant job interview and shift communication

What you’ll practice

Handle interview and on-shift communication in hospitality with polite, clear English.

Questions

• Can you describe your experience during busy shifts?
• How do you communicate order issues with the kitchen?
• How do you respond when a guest is unhappy?

Useful phrases

• “I can handle high-volume service while staying calm.”
• “I will check with the kitchen and update you right away.”
• “I apologize for the delay, and thank you for your patience.”

Mini role-play

Guest: “My order is late.” You: “I am sorry for the wait. I will confirm with the kitchen now and return in two minutes with an update.”

FAQ

Should I use formal words with guests?

Use polite and simple wording; clarity matters most.